WHITE PLAINS, N.Y. -- Westin Resorts Caribbean, which includes
three properties in Grand Cayman in the Cayman Islands, Puerto Rico
and St. John in the U.S. Virgin Islands, unveiled a program that
offers a guarantee against unpredictable Mother Nature.
This guarantee, valid through Dec. 31, protects travelers'
vacations as well as agent commissions.
Westin's Hurricane Guarantee allows guests whose vacations are
interrupted or canceled due to a hurricane to return to the resort
free of charge within one calendar year for the same length of
"If a seven-night stay is cut short after five nights, the
guests are welcome back on a complimentary basis, within a year,
for the full seven nights," said Bill Thompson, director of
marketing for the Westin St. John Resort & Villas. This
guarantee applies to room and taxes only.
Guests holding a confirmed reservation with a nonrefundable
deposit who are unable to travel because the destination airport or
resort is closed due to a hurricane have the option of a full
refund or a one-category room upgrade on the next visit taken
within the next 12 months.
Commissions will be paid in full on the booking interrupted by
the hurricane. The guarantee also applies to groups when stipulated
in their contracts.
The Westin resorts include the 339-room Westin Casuarena on
Seven Mile Beach in Grand Cayman, the 694-room Westin Rio Mar Beach
Resort, Country Club & Ocean Villas in Rio Grande, Puerto Rico,
and the 285-room and 48-villa Westin St. John Resort & Villas
in St. John.
Westin joins several other hotel firms with similar hurricane
policies, such as Sandals Resorts and SuperClubs.
The six-month hurricane season, which began June 1, already
spawned tropical storm Allison, which dumped massive amounts of
rain on Texas and Louisiana in June but spared the Caribbean.
Some meteorologists and forecasters have predicted up to 12
named storms this season, seven of which could become