On the topic of friction and the hassle factor, travelers with mobility impairments or other disabilities experience them in ways that many of us will never fully comprehend. So when the government takes steps to ease some of that friction, we should take note.
Hilton's agreement with the Justice Department, reported recently in our news pages, includes a commitment by the company to upgrade its inventory and reservations systems to provide more detailed information about accessible accommodations.
When fully implemented, this agreement should enable travelers and their agents to locate, and book, precisely the type of accommodation they require without calling the hotel directly and quizzing the staff about what's in the room.
That would be a welcome change, and one that we hope to see adopted across the industry, even if it takes some additional government encouragement.