Richard Turen, who heads Churchill & Turen in Naperville, Ill.,
always requests an exit row seat when flying. Turen also writes a
regular travel column for his local newspaper, and he has used the
column to advise readers to do the same. He recalls the day he
checked in at O'Hare for a flight but could not get the seat he
requested because, as the res agent said, "Some idiot in Naperville
keeps telling people to ask for exit row seats." Turen did not see
fit to identify himself as the "idiot."