Robert Joselyn is well known in the travel industry for his
expertise in service fees and his advocacy of the fee concept. As a
result, he has been seen and heard in many a forum in recent weeks,
in the wake of the most recent round of airline commission cuts.
And he is getting press the likes of which he never got before.
Insider liked this lead: "Robert Joselyn woke up Sept. 18 as a
crackpot. By dinner, he was a visionary." This appeared in the
Dallas Morning News. Joselyn explained that he had made a
presentation in Arlington, Texas, that was attended by the Dallas
journalist. Joselyn said he was introduced as "the service fee
guru" and as someone who had "hitched his wagon to the right star."
Then, during his remarks, the service fee guru (sorry, Bob) noted
that he has been urging agents to charge fees since 1984 and said
he had been regarded as "something of an eccentric" until
commission caps in early 1995. But "Crackpot Bob" was a new one for
the longtime service fee advocate.