Fran Reiter, the new president of the New York Convention and Visitors Bureau, gave bureau members an inkling of just how committed she is to getting rid of the organization's bad apples. Speaking at the CVB's annual meeting at the Sheraton Hotel and Towers last month, Reiter revealed that she had kicked out a limousine company for standing her up on two separate occasions and for treating her rudely on the telephone. "There's going to be a price to pay" for being a member of the bureau, "and that's quality control," Reiter told a packed audience. "I figured that any limo company that stood up the president of the CVB twice and treated me as badly as it did over the phone -- imagine what it would do to somebody visiting from Ohio." Reiter did not mention the limousine company's name.

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