The U.S. Department of Transportation fined Hawaiian Airlines $50,000 on Aug. 10 for failing to inform its ticket buyers when flights were being operated by another airline under a codeshare agreement.
Failing to disclose that information is a violation of the DOT's consumer regulations.
According to a statement released Aug. 10 by the DOT, members from its Office of Aviation Enforcement made several phone calls to Hawaiian Airlines reservation lines and found that in a substantial number of those calls, Hawaiian reservation agents failed to disclose the required codesharing information.
"At the Department of Transportation we take the rights of airline passengers seriously," U.S. Transportation Secretary Ray LaHood said in the statement. "And we will take enforcement action when airlines violate our consumer protection rules."
Hawaiian Airlines officials issued the following statement on Aug. 10: "We are aware of the reasons for the action taken by the U.S. Department of Transportation and have already taken the necessary steps to rectify the situation."
Continental Airlines and US Airways also were fined.