Grand Hyatt Kauai strives for bigger slice of spa market

By
|

KOLOA, Kauai -- Hyatt Hotels and Resorts spared no expense when it decided to upgrade its Hyatt Regency property here to Grand Hyatt status last year, pumping an estimated $15 million into facility and service improvements at the resort.

Now, Hyatt is committing more than $3 million to expand the Grand Hyatt Kauai Resort and Spas Anara Spa, making the spa facility -- to total 45,000 square feet by year-end -- the largest on Kauai and second-largest in Hawaii.

Ground will be broken this May on an extra 20,000 square feet of spa and gym facilities, highlighted by five private hale, or outdoor, thatched-roof treatment huts.

Three huts, each at 260 square feet, will have a private shower and bath. Couples treatments will take place in two deluxe hale, each at 320 square feet.

The aim? To further the Grand Hyatt Kauais growing reputation as a destination spa worth visiting for its treatments alone, according to general manager Doug Sears.

I think having the outdoor treatment village at Anara will give us a cachet that will help us exploit the destination spa market more than we have to date, he said.

The expanded spa will also have an open-air meditation lounge and a clay grotto, where clients may apply Kauais famed red-dirt clay, rich in therapeutic alaea salts, before taking a steam bath.

Another element of the expansion is a doubling in size of the adjacent fitness center to 1,800 square feet, adding extra space for cardiovascular equipment, as well construction of an 850-square-foot movement pavilion, or indoor/outdoor hale for yoga, aerobics and personal training.

Ever-improving

Spa improvements are but a part of an ongoing honing of the Grand Hyatt Kauai.

Improvements to the resort include the recent addition of what Sears described as residential-style refrigeration units to every guest unit, whether room or suite.

We saw that a lot of people were calling down to housekeeping for refrigerators, as they once did for ironing boards, he said.  We found that the traditional minibars just werent getting much use.

More changes are to come on the nomenclature front, as well. The propertys upper-tier Regency Club services -- which come with perks such as dedicated concierge and free breakfasts and beverages   -- will be renamed Grand Club to reflect the propertys new Grand Hyatt status.

That upgrade in designation last July came after years of guest and media accolades, according to Sears.

It was due to the success of the property and the scores and rankings weve earned over the years, he said. Its a combination of success and service.

Sears claimed that despite having 602 rooms, the Grand Hyatt Kauai has more of a 300-room hotel feel to it, largely thanks to the employees connecting the dots.

To contact Destinations editor Kenneth Kiesnoski, send e-mail to [email protected].

Comments
JDS Travel News JDS Viewpoints JDS Africa/MI