Hawaiian Airlines is spending $6 million to redesign its two ticket lobbies at Honolulu Airport, a move that company officials say “will revolutionize the speed and convenience of its check-in process.”
“Hawaiian is bringing a dramatic transformation to the check-in process at our Honolulu hub that Hawaii’s residents and visitors alike will find to be a faster, easier and superior experience,” Hawaiian President and CEO Mark Dunkerley said in a statement. “This new lobby design is a quantum leap forward from the traditional check-in process.”
The airline is removing its traditional ticket counters and replacing them with six circular ticket islands in its lobbies in the airport’s Terminal 2 building. Each of the islands features eight agent-assisted self-service stations that can be used to check in for mainland, international or interisland flights.
The new arrangement will result in a total of 48 locations where travelers can handle check-in requirements, weigh baggage, pay fees and print destination baggage tags with staff assistance. And perhaps best of all, passengers can then drop off their baggage at just one conveyor belt location for the Department of Agriculture inspection, screening by the Transportation Security Administration and eventual loading onto their flight.
Hawaiian expects the lobby upgrades to be completed in June.