Avalon Waterways canceled two sailings of its 162-passenger Avalon Tranquility and put the ship in drydock for repairs after it was struck by a cargo ship in the Danube River on Sept. 2.
Passengers had to disembark the Tranquility after the collision with the cargo vessel, which was loose from its mooring north of Passau, Germany.
The collision caused significant damage to the engine portion of the ship, according to Avalon, but no passengers were injured and all were removed safely with the help of Uniworld River Cruises' River Empress.
"After thorough inspection of the ship's damage, engineers and technical experts have determined the repairs needed are significant enough to force Avalon to cancel the Tranquility's next two departures," Avalon said in a company statement.
Travelers were given the option to either return home or continue on an alternative land program at no additional charge. The vast majority chose to continue on, according to Avalon.
All travelers are being compensated with a refund for the majority of their cruise and a voucher for future travel good through 2013.
The canceled cruises are the Sept. 11 Magnificent Europe and Sept. 23 Blue Danube Discovery departures on the Tranquility.
Avalon is giving affected passengers three options:
- Rebook a Europe cruise for 2011 by moving the full value of the canceled cruise to a new cruise, plus a $500 discount per person and a $500 voucher for future travel with Avalon through 2013.
- Cancel the 2011 booking and rebook in 2012 with a $500 discount on their new booking.
- Cancel for a full refund on the cruise plus a $500 voucher for future travel.
"The ship is being repaired now, and we do not anticipate any additional cancellations," Steve Born, vice president of marketing for Avalon's parent company Globus, wrote in an email.
The Avalon Tranquility has seven remaining scheduled departures in Europe, not including the two that were canceled, through the end of October, which marks the end of the river cruise vessel's sailing season.