American Airlines said about 25 Wednesday flights were delayed from New York’s Kennedy Airport after the software that controls the baggage-sorting conveyor belt malfunctioned.
Flights were delayed from 60 to 90 minutes, according to the airline, and some bags were not loaded onto planes before scheduled departures. The airline said workers were sorting bags by hand.
The airline let passengers decide if they wanted to fly without their luggage, informing them that bags would be delivered to them at their destination.
Also, passengers traveling to, from or through Kennedy were permitted to change their reservation to fly to, from or through another city served by American, without a change fee.