Frontier Airlines planned to operate 75% of its schedule Tuesday
as the carrier continues to have operational difficulties that resulted from a
"Again, we apologize to customers who have been
impacted by this," airline spokesman Jim Faulkner said in a statement
Monday night. "We continue to work around the clock."
The carrier has been inundated with complaints since the
storm on Saturday, which dropped 9 inches of snow on its largest base, Denver
International Airport. Over the weekend and through Monday, Frontier had
received approximately 1,800 emails and on Monday alone reservation agents
received approximately 16,000 calls, Faulkner said.
Criticism has also flowed on social media, where customers
complained of lost baggage and long tarmac delays.
On Monday, the head of the Frontier chapter of the Air Line
Pilots Association (ALPA) also commented, saying that it has been "outrageous"
of Frontier to leave passengers, pilots and cabin crews stranded for hours
"Frontier's private investors, led by William Franke
and Indigo Partners, must decide whether they want to run a reliable airline or
loot it," Brian Ketchum, head of ALPA's Frontier chapter, said in a
statement. "If it's the former, they must invest in the infrastructure and
frontline employees who are trying to succeed without corporate support."
Faulkner said that Frontier expected 60% of non-Denver bags
to have been put on flights for their final destinations as of Monday evening.
Delivery had also begun of local Denver bags, though no percentage was
Frontier, Faulkner said, is paying overtime to customer
service and reservation staff as it works to resume normal operations.
Frontier wasn't the only carrier struggling to cope with
Saturday's storm, which dumped more than twice as much snow on Denver as had
On Sunday, regional carrier GoJet, which flies for United
Express and Delta Connection, cancelled 39% of its flights out of Denver,
according to FlightAware. That compared with Frontier's cancellation rate of
24%. But by Monday GoJet's cancellation rate was down to 6% at Denver while
Frontier still cancelled 27% of flights.
Meanwhile, United didn't cancel any mainline operations out
of Denver on Monday and canceled just 2% of mainline operations on Sunday.
Faulkner said Frontier has been impacted more than other
airlines in Denver because the airport is home to by far its largest operation.
Some 650 of the carrier's pilots are based in Denver compared with 200 at its