Amid coronavirus crisis, JetBlue temporarily allows free changes

Amid coronavirus crisis, JetBlue temporarily allows free changes

JetBlue will suspend change and cancellation fees for all bookings made between Feb. 27 and March 11 for travel completed by June 1. 

“The policy is designed to give customers confidence … given evolving coronavirus concerns,” the carrier said. 

The suspension applies to all of JetBlue’s fare classes, including Blue Basic, which usually does not allow for changes or cancellations. 

JetBlue flies only within the U.S, the Caribbean and the Americas, which aren’t areas that have experienced Covid-19 coronavirus outbreaks. Still, the carrier wants to assure customers that JetBlue will support them if the situation changes, said JetBlue president Joanne Geraghty.

“Given our mission is to inspire humanity, we felt this suspension was an important way to live up to our crewmember and customer expectations during this uncertain time,” she said. 

JetBlue customers who book in the next two weeks will receive a full travel credit should they cancel their trip. They can also change their itineraries without paying the usual $200 fee, although they will still be responsible for fare differences.

Travelers who purchase a package through JetBlue Vacations can contact the carrier to learn about cancel and change policies for rental cars, hotels and other products, JetBlue said. 


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