JetBlue will suspend change and cancellation fees for all bookings
made between Feb. 27 and March 11 for travel completed by June
“The policy is designed to give customers confidence … given
evolving coronavirus concerns,” the carrier said.
The suspension applies to all of JetBlue’s fare classes,
including Blue Basic, which usually does not allow for changes or
JetBlue flies only within the U.S, the Caribbean and the
Americas, which aren’t areas that have experienced Covid-19 coronavirus
outbreaks. Still, the carrier wants to assure customers that JetBlue will
support them if the situation changes, said JetBlue president Joanne Geraghty.
“Given our mission is to inspire humanity, we felt this
suspension was an important way to live up to our crewmember and customer
expectations during this uncertain time,” she said.
JetBlue customers who book in the next two weeks will receive
a full travel credit should they cancel their trip. They can also change their
itineraries without paying the usual $200 fee, although they will still be
responsible for fare differences.
Travelers who purchase a package through JetBlue Vacations
can contact the carrier to learn about cancel and change policies for rental
cars, hotels and other products, JetBlue said.