New software lets airline websites selectively display competitors' fares

|

A new software solution gives airlines the ability to use their own websites to selectively display the flight offerings of competitors.

France-based digital software provider Travelaer has signed up Israel's El Al as its primary pilot airline for the Right Flight platform. Icelandair is also using the software. "With that said, we are talking with many airlines, but I cannot comment on which ones publicly yet," said Mike Slone, Travelaer's chief experience officer.

With Right Flight, airlines have the choice of responding to a flight search by displaying both their available itineraries and those of competitors. That's not dissimilar from what one expects when visiting a metasearch site like Kayak or an OTA such as Expedia. But there's a key difference. The airline can selectively display results from competitors. For example, said Slone, an airline may choose not to display competitors' flights if those flights are a certain percentage less expensive than their own flights.

The consumer advocacy organizations Air Travel Fairness Coalition and Travelers United expressed alarm about the Right Flight model.

"Already, airlines are deciding which online travel sites are allowed to present their prices and availability," Travelers United chairman Charlie Leocha said. "Now, within their own sites airlines will be able to cherry-pick comparison flights that will make their offerings look better. This is totally unacceptable and could be considered unfair and deceptive by [the Department of Transportation.]

The displays can also be used to give travel shoppers the ability to compare the legroom and schedules of the airline they are searching with the offerings of competitors.

Slone said Right Flight "improves the airline's conversion rate, provides critical data and saves them money."

Richard Harris, CEO of Intent Media, a data science company for travel sites, said that as a software solution, Right Flight is part of a growing trend in the travel space in which the line between traditional search sites, such as metasearch engines and Google, is being blurred with e-commerce sites, such as airline websites and OTAs.

"If I give my user the right relevant information, then the rewards will ultimately come back to me. And that's why you're seeing these things like metasearch on airline sites," Harris said.

Travelaer promises to increase airline conversion rates, not only by offering extra information to travel shoppers, but also by helping airlines make use of data.

For example, if an airline sets a parameter not to display cheaper flights from competitors, it can then track how often Flight Right displays competitors' flights on a given route and how often it doesn't, providing it with valuable information.

Comments
JDS Travel News JDS Viewpoints JDS Africa/MI