Passengers left more than $400M in compensation for delayed EU-U.S. flights

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Travelers between Europe and the U.S. have left unclaimed as much as $413 million in compensation this year that they are eligible for as a result of delayed and canceled flights, according to an analysis by the app AirHelp.


The analysis doesn't include holiday travel.

Under EU regulations, passengers flying from Europe to the U.S. are eligible for up $700 in compensation for flights that are canceled or are delayed for more than three hours. The regulations also apply to flights from the U.S. to the EU operated by European carriers. Payouts vary depending upon factors such as the duration of the flight and how long the delay was. The regulation makes an exception for flights that are canceled or delayed due to weather or other factors that are beyond a carrier's control.

According to AirHelp, which assists airline passengers in making such compensation claims, 584,000 U.S. passengers on eligible flights have been affected by cancellations or delays in excess of three hours this year. However, typically less than 2% of such flyers file claims, in most cases because they aren't aware of their rights.

"We urge passengers who may have been affected by delays or cancellations this year to read up on their rights to ensure that they're not missing out on the compensation that they're legally entitled to," AirHelp CEO Henrik Zilmer said.
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