By fall, United will extend to all hubs its usage of a data
tool designed to reduce the number of missed flight connections.
The carrier has also gone live in each of its seven hubs
with a tool that sends text messages to connecting customers with clear
directions to the gate for their connecting flight and information about how
long the walk will take.
United launched what it now calls ConnectionSaver on all
flights at Denver Airport in February and has since expanded it to Chicago O'Hare.
The tool scans flights for customers who are making tight connections to
determine if the connecting flight can be held without inconveniencing other
ConnectionSaver takes into account factors such as the time
it will take for late connecting customers to travel gate-to-gate as well as
the impact the hold may have on other flights and customers. United says that
since its launch in Denver, more than 14,400 customers have made their
connection as a result. Flights that were held for connecting customers were
delayed an average of six minutes.
United said it will eventually roll the tool out to all of airports
where it operates.
The carrier went live with the associated texting tool last
Friday. Customers who opt in will receive a text upon landing at their
connecting airport that tells them the gate where they are arriving, the gate
where they will depart and the expected travel time between the two gates. The
texts will also include a link with directions to the next gate and a map of