There is increasing confusion over the future of short-term private accommodation rental brand Stay Alfred.
The U.S.-based high-end property platform suspended operations at the beginning of April, as the coronavirus outbreak took a firm grip on cities across the country and travelers were urged to stay at home.
At the time, Stay Alfred said it was closing its properties nationwide for eight weeks as part of measures to reduce the spread of COVID-19.
This suspension would remain until domestic travel can safely resume, it said in a statement on the company's website, prompting it to cancel reservations during that period.
Since then, many customers have turned to social media to complain that their queries have been left unanswered and its customer service center does not appear to be operational.
This week, a representative from an external public relations agency told PhocusWire that the company had furloughed some employees.
Stay Alfred has now also disabled its social media presence on Twitter and Facebook.
When asked why this was the case, the PR representative said it had no further comment to make on that development and also on reports that it had not made refunds to existing guests and closed it customer service bureau.
The company was created in 2010 by CEO Jordan Allen and has raised around $60 million in funding over two rounds in 2017 and 2018 respectively.