Ritz-Carlton takes top luxe spot in J.D. Power poll

Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun.

Marriott International's Ritz-Carlton leapfrogged Four Seasons to take the top luxury hotel spot in this year's J.D. Power North America Hotel Guest Satisfaction Survey.

In the upper-upscale sector, Omni Hotels surpassed last year's leader Kimpton Hotels, while Hyatt Place overtook Hilton Garden Inn within the upscale sector.

In the upper-midscale category, Drury Hotels took the top spot for the ninth straight year, while Homewood Suites by Hilton repeated as the highest-ranked brand in the upper-extended stay category.

Overall, the guest-satisfaction level was the highest in the 19 years J.D. Power has been conducting this poll.


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