ASTA asks DOT to investigate surcharges

ASTA asked the Transportation Department to investigate and remedy what it called the airlines continuing failure to include fuel and other surcharges in computer reservation system fare displays.

The added charges only appear only after the reservation is made and prepared for ticketing, ASTA said.

Consequently, said ASTA president Joe Galloway, "By excluding these self-imposed surcharges from fare displays, the airline benefit by luring consumer with fares lower than actually available for purchase."

The ASTA letter comes several days after the DOT notified the airlines that they cannot list the surcharge separately in ads or in CRSs, but must show it as part of the fare.

On Jan. 18, rising fuel cost spurred Continental to add a $10 one-way, $20 surcharge on domestic tickets. Several other airlines including America West, American, Northwest, TWA and United followed.

Comments

From Our Partners

2021 Quebec Webinar
Bonjour Québec: It’s Vibrant Cities and Culture
Watch Now
USTOA 2021 horizontal
USTOA 2021
Read More
2021 Outlook Webinar
Outlook 2021
Watch Now

JDS Travel News JDS Viewpoints JDS Africa/MI