NEW YORK -- Responding to complaints from agents, the airlines are
moving toward new rules that will mask consumer credit card numbers
on the flight coupons of paper tickets.
A federal law, signed last December, requires that all but the
last four numbers be masked on credit card receipts. A similar
requirement exists in the European Union.
The airlines are in compliance as far as the printed receipts
are concerned, but when a GDS is used to print tickets on ARC's
standard ticket stock, the full credit card number still appears on
A joint Air Transport Association-IATA passenger services
committee, meeting in June, agreed unanimously to truncate the card
numbers on all coupons. It is not clear when new rules will be
written and implemented, but an ARC spokesman said he expected this
to move fairly quickly.
For Pnina Shichor, president of Bound to Travel in Fullerton,
Calif., the move can't come soon enough. She recently issued
tickets for a 35-person multisegment trip and found credit card
numbers on every coupon.
She asked British Airways if she could manually black out all
the numbers except the last four digits. The carrier wouldn't
assent, warning that the tickets would appear to have been tampered
with, which could cause problems for the group in one or more
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