WELLESLEY, Mass. -- The Institute of Certified Travel Agents
developed a virtual E-Learning Center, a way for agents to acquire
insights from industry speakers and work-shops without leaving
their homes or offices.
The only things an agent needs to gain access to the virtual
meetings are a telephone and an Internet-ready computer.
Each session features a presenter; PowerPoint or software
presentation; document sharing; polling, and opportunities to
interact with the instructor and other participants.
ICTA's lineup for this month and next includes such topics as
Fine Tuning Your Service Fee Program, by Sande Davidson of Davidson
Travel; The Best Kept Secret in the Travel Industry, by Gavin
Tollman of Trafalgar Tours, and Gay and Lesbian Travel: How to
Reach and Serve the Market of the Century, by Tom Roth of Travel
Other future discussions include 10 Good Reasons to Revisit
Britain; Customer Service; Finder's Keepers; Selling Hawaii; CTA
Test Review sessions, and a CTC Test Review.
According to ICTA president Jack Mannix, the goal of the program
is to empower travel professionals to work more efficiently and
productively with one another as well as with customers by
enhancing skills without compromising time.
For a full schedule of E-learning Center programs, call (800)
542-4282 or visit the Web at www.icta.com.