LOS ANGELES -- Promising "I will be in this business until the day
I die," Mike Spinelli made his last speech as ASTA president during
a general session at the Society's annual congress here.
his notes and vowing to speak "from the heart," Spinelli addressed
themes he'd been dealing with throughout his tenure, such as the
small amount of travel actually being booked on the Web and the
importance of the vacation market to travel agents. "That's where
all the growth will be," he said.
During his two years as president, he said , "I ran into so many
agents who were still living in the past, who keep asking, what can
you do to get us our commissions back?" But the cuts are "over" and
agents should move on, he stressed.
And "if airlines totally eliminate us from the booking process,
they will need more reservationists than Clinton needs lawyers," he