As governments diverge on health passports, consumers accept them

digital health passport [credit: ronstik/]
A study from Amadeus reveals 91% say they would be comfortable using a digital health passport going forward. Photo Credit: ronstik/

As governments wrangle with the privacy implications of introducing digital health passports, travelers believe they could help bring back travel safely.

A study from Amadeus reveals 91% say they would be comfortable using a digital health passport going forward.

The Rebuild Travel Digital Health survey also quizzed participants on storing health details electronically with 72% saying they would be willing if it speeded up processing at the airport and 74% if it meant they could travel to more destinations.

Almost 70% of travelers say they would also be more likely to share health data if carriers they travel with most frequently offered a way to store their travel health data.

However, this goes against the desire from airlines to move away from storing customer data and for governments to have a direct relationship with consumers when it comes to travel.

While travelers are willing to share data they still have concerns about the related risks with 38% expressing concerns about personal information being hacked and 35% saying they were concerned about the privacy of health information shared.

In addition, 30% cite concerns over a lack of transparency and control over where the data is shared.

Travelers were also asked what solutions might reassure them when it comes to digital health data with 42% of respondents saying a travel application for the whole journey would improve the overall experience and 41% saying such an app would reduce travel stress.

More than 60% of travelers also said they would be more likely to use an app to store health data if a travel partnered with a "trusted" healthcare company.

Decius Valmorbida, president for travel at Amadeus, says: "There is no doubt that Covid-19 will continue to shape the way we travel for the months ahead, just as it influences so many other areas of our lives. Yet while there are still uncertainties, research like this reinforces my optimism that we will build back travel better than before.

"Collaboration across governments and our industry is the key to restarting travel, as we deliver on traveler expectations outlined in this Rebuild Travel digital health survey, deploying the right technology to enable a truly connected and contactless journey." 

The survey of more than 9,000 travelers across nine countries including France, Spain, the U.K. and the U.S. and Singapore, Germany was conducted by Censuswide.

Source: PhocusWire


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