YONKERS, N.Y. -- Consumer Reports' on-line shopping guide gave
positive reviews to the Web sites of three mega-agencies, American
Express, Rosenbluth and Carlson Wagonlit.
Despite the favorable marks, it found room for improvement on
each, particularly for Carlson.
The magazine's Web site, at www.consumerreports.org, rated the three sites'
policies, content and usability.
It gave the Carlson site, at www.carlsontravel.com, a three out of a possible five
and said the Carlson "policies and content are satisfactory, but
booking can be a challenge."
The consumer organization noted that the Carlson site produces
flight schedules in individual legs and that combinations must be
built to access availability and fares.
And, regarding navigability, there are no back buttons in the
booking process, the consumer group said.
ConsumerReports gave a four rating to www.americanexpress.com/travel.
The content was judged as useful, but the consumer organization
its search and booking engine, powered by Internet Travel
Rosenbluth Interactive's site, at www.travelution.com, also earned a four.
Information on the site and planning tools was deemed to be
useful, but the booking process, although "fairly easy," requires
one to "click through many pages to complete the process," the
consumer group said.