Trisept’s new product will enable agents to book packages at supplier sites


CANCUN — Trisept Solutions, the company behind the VAX VacationAccess agent booking tool for vacation packages, says that a new product, Xcelerator, will transform the leisure travel business.

Xcelerator, to launch Nov. 30, will integrate itinerary management, payment summaries and detailed client profiling while facilitating bookings of a cross section of travel products, Trisept said.

Trisept President John Ische said users will enjoy a simpler workflow and the ability to develop more sophisticated itineraries and tailored vacations for their clients.

Xcelerator was designed over the course of two years, with an investment that Ische would only say has been in the millions. On its own, Xcelerator won't be a booking tool. Rather, it will work symbiotically with VAX and suppliers' own booking platforms.

So far, 36 suppliers have signed up. Among them are Trisept's sister company Funjet, Universal Studios Vacations and brands associated with Globus, Norwegian Cruise Line, Royal Caribbean International and Trafalgar.

Agents using Xcelerator will be able to jump directly to booking sites. Once a trip is booked, Xcelerator will assimilate the various bookings into a unified itinerary. As a result, agents will more easily be able to prepare itineraries that involve not only the hotels, airlines and car rentals that already work with VAX, but also cruises and guided tours. Likewise, the tool allows agent to merge multiple reservations into a single payment summary.

Useful as the Xcelerator designers say those tools are, however, they're at least as excited about the client profile tool, which will use the cognitive computing power of IBM Watson and go far beyond what is offered by ClientBase.

To develop what Ische describes as “deep customer profiles,” Xcelerator will track bookings and searches completed on behalf of a client. But it will also offer agents the opportunity to feed in a vast array of information.

Using check boxes, they'll be able to record simple preferences, such as whether a client likes all-inclusive resorts, condos or cruises. They'll also be able to record higher-level data, such as whether a cruising client prefers to take self-guided shore excursions, excursions that are offered direct by the cruise line or excursions offered by a third party. Xcelerator will even have a field in which agents can exclude from a hotel search lodges with rooms that are entered directly from the outside — a safety feature of interest to some.

Armed with such information, as well as the client's parameters for an upcoming trip, Xcelerator will employ IBM Watson-enabled artificial intelligence to suggest trip itineraries.

The new leisure travel platform has been developed by Trisept in conjunction with Wayblazer, a travel industry technology company founded by Travelocity creator Terry Jones. Trisept is a sister company of Mark Travel Corp. within Milwaukee-based La Macchia Enterprises.

When it launches at the end of November, Xcelerator will feature its booking link to VAX, as well as the itinerary building and payment summary functions. The IBM Watson-powered searches are targeted for launch on Feb. 1. Booking links outside of VAX, such as to cruise line suppliers, will be implemented over the course of 2016.

Agents can test Xcelerator free from Nov. 30 to Jan. 31. After that, it will cost $20 per month per user or $200 for a yearly subscription.


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