CANCUN — Trisept Solutions, the company behind the VAX
VacationAccess agent booking tool for vacation packages, says that a new
product, Xcelerator, will transform the leisure travel business.
Xcelerator, to launch Nov. 30, will integrate itinerary management, payment summaries and detailed client profiling while facilitating bookings of a cross
section of travel products, Trisept said.
Trisept President John Ische said users will enjoy a simpler
workflow and the ability to develop more sophisticated itineraries and tailored
vacations for their clients.
Xcelerator was designed over the course of two years, with
an investment that Ische would only say has been in the millions. On its
own, Xcelerator won't be a booking tool. Rather, it will work symbiotically
with VAX and suppliers' own booking platforms.
So far, 36 suppliers have signed up. Among them are Trisept's
sister company Funjet, Universal Studios Vacations and brands associated with
Globus, Norwegian Cruise Line, Royal Caribbean International and Trafalgar.
Agents using Xcelerator will be able to jump directly to
booking sites. Once a trip is booked, Xcelerator will assimilate the various
bookings into a unified itinerary. As a result, agents will more easily be able
to prepare itineraries that involve not only the hotels, airlines and car
rentals that already work with VAX, but also cruises and guided tours.
Likewise, the tool allows agent to merge multiple reservations into a single
Useful as the Xcelerator designers say those tools are,
however, they're at least as excited about the client profile tool, which will
use the cognitive computing power of IBM Watson and go far beyond what is
offered by ClientBase.
To develop what Ische describes as “deep customer profiles,”
Xcelerator will track bookings and searches completed on behalf of a client.
But it will also offer agents the opportunity to feed in a vast array of
Using check boxes, they'll be able to record simple
preferences, such as whether a client likes all-inclusive resorts, condos or
cruises. They'll also be able to record higher-level data, such as whether a
cruising client prefers to take self-guided shore excursions, excursions that
are offered direct by the cruise line or excursions offered by a third party.
Xcelerator will even have a field in which agents can exclude from a hotel
search lodges with rooms that are entered directly from the outside — a safety
feature of interest to some.
Armed with such information, as well as the client's
parameters for an upcoming trip, Xcelerator will employ IBM Watson-enabled
artificial intelligence to suggest trip itineraries.
The new leisure travel platform has been developed by
Trisept in conjunction with Wayblazer, a travel industry technology company
founded by Travelocity creator Terry Jones. Trisept is a sister company of Mark
Travel Corp. within Milwaukee-based La Macchia Enterprises.
When it launches at the end of November, Xcelerator will
feature its booking link to VAX, as well as the itinerary building and payment summary functions. The IBM Watson-powered searches are targeted for launch
on Feb. 1. Booking links outside of VAX, such as to cruise line suppliers, will
be implemented over the course of 2016.
Agents can test Xcelerator free from Nov. 30 to Jan. 31.
After that, it will cost $20 per month per user or $200 for a yearly subscription.