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Celebrity, Royal Caribbean to charge for paper tickets

By Johanna Jainchill

Celebrity Cruises and Royal Caribbean International will charge $35 for paper tickets in an effort to shift to electronic cruise documents.

Azamara Cruises is waiving the fee, but electronic documents will become the default option for bookings made on and after Dec. 13 for all three brands of Royal Caribbean Cruises Ltd.

RCCL is enabling travel agents to insert their agency name and contact information into the e-documents.

The e-documents offer a table of contents with hyperlinks that bring customers to the exact page they want to view. Also, there are links to shore excursion options.

Customers can email the cruise documents to others and have the option to print specific pages.

While agents can print a printer-friendy version for their clients, Royal Caribbean is encouraging agents to promote the electronic option, "so clients can experience the truly interactive, personalized format," said Dondra Ritzenthaler, Celebrity's senior vice president of sales.

Once a booking has been finalized, RCCL said electronic documents could be issued as early as 49 days prior to sailing.

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