Mistakes were made

As the Costa Concordia coverage continues to dominate the consumer press, agents and others have been noticing an astonishing level of inaccurate reporting. Umpteen media outlets, for example, have referred to “Carnival Cruise Lines” as the owner of Costa Cruises.

At least a dozen picked up an erroneous article that claimed Costa was offering Concordia survivors a 30% discount on a future cruise.

And despite widespread agent and analyst findings to the contrary, virtually all of the consumer media is painting a picture of doom and gloom for the cruise industry. As one veteran retailer told TC: “Talking heads sure don’t deserve the money they’re paid if they can’t get it right any more than this.”

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