Qatar Airways CEO: U.S. airlines can’t compete with their ‘crap service’

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Qatar Airways CEO: U.S. airlines can’t compete with their ‘crap service’

Taking on allegations by three major U.S. airlines that Gulf carriers enjoy subsidies that violate open-skies agreements, Qatar Airways CEO Akbar al Baker said that U.S. airlines provide “crap service” and have launched their attack because they can’t compete with the high quality of service Qatar and other Gulf carriers provide.

Al Baker pointed out that no U.S. carrier offers any service to Doha, the capital city of Qatar, and that U.S. carriers offer limited service to the Gulf carriers’ main markets — the Middle East, India and other South Asian nations, and Africa. They choose to focus on secure markets such as Europe, Latin America and the Caribbean rather than taking risks in emerging markets, he said.

“There is huge growth in places where they don’t operate,” he said.

Akbar al Baker
Akbar al Baker

And, he said, U.S. airlines are routing what passengers they do have in emerging markets through their European partners, forcing these customers to travel through congested airports and subjecting them to far longer connecting times.  He said U.S. carriers are waging a proxy fight for their European alliance partners.

While Delta, American and United want a cap on the growth of Gulf carriers in the U.S., Al Baker said that Qatar Airways is being pursued by U.S. airport executives who want to expand or add Qatar’s service.

U.S. carriers are crying foul about subsidies, he said, but ignoring that in many parts of the world, Chapter 11 bankruptcy procedures are viewed as a form of state subsidy. In response to one question, he said that post-9/11, U.S. airlines received $15 billion in subsidies —$5 billion in cash and $10 billion in loan guarantees.

When asked whether Qatar would open its books, he said that would be a decision in the short term to be made by Qatar’s owner, the state-owned Qatar Investment Authority. Long-term, he said the airline would open its books for its IPO,  saying it would “happen in the not-too-distant future.”

Meanwhile, he said, Qatar’s finances are so sound that banks are “climbing over each other to finance our planes.” 

Al Baker said U.S. carriers are tightly controlling capacity in their home markets to keep prices high, enjoying record profits of 10% to 15%, and cutting international capacity. They’re on attack, he said, “because they are making more profits and are greedy.”

“The U.S. government should reject the groundless claims of harm and recognize that the [open skies] agreement delivers key consumer benefits,” he said. “Claims of subsidy are a transparent attempt to block our high-quality service, with which the U.S. carriers cannot compete.”

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