Southwest sets implementation date for no-show policy

Southwest Airlines on Sept. 13 will add a no-show policy for nonrefundable fares not canceled or changed before departure.

In those scenarios, "all unused funds on the full itinerary will be lost," according to the airline.

If a customer holding a nonrefundable fare does not use or cancel any portion of a ticketed itinerary, "the remaining reservation will be canceled."

The new policy applies to reservations booked from May 10 for travel from Sept. 13. Southwest telegraphed the new policy last December.

Southwest Airlines reported first-quarter net income of $59 million, down from $98 million a year earlier. Excluding one-time items, a net result of $53 million improved on the year-earlier $18 million loss.

The turnaround was "driven by record first-quarter revenues and a better-than-expected cost performance," according to CEO Gary Kelly. Total passenger revenue increased 2.3% to $3.8 billion, aided by in part by the integration of AirTran.

Average passenger fare rose 3.8% year over year to $152.29.

Source: Business Travel News
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