Industry assuring travelers that U.S. is a safe place to visit

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Following last week's mass shooting in Las Vegas, America's inbound tourism industry was taking stock of what kind of impact U.S. gun violence might be starting to have on the country's image and on the number of visitors it can attract.

It marks the second year in a row that a high-profile destination has suffered what at the time was the deadliest mass shooting in U.S. history. The 2016 Orlando nightclub massacre held that same unfortunate distinction until last week.

Lisa Simon, executive director of the International Inbound Travel Association (IITA), said, "Some of our members in Las Vegas immediately received calls from clients, both those with visitors already in Las Vegas and those with future bookings for the area. As you might expect, there were a lot of questions about logistics as well as potential disruptions to their trips, and there were some cancellations."

Simon said that most of the calls of concern her members received following the shooting were from Chinese visitors. To help reassure Chinese officials that their citizens traveling with U.S. tour operators were in good hands, Simon said  that IITA sent letters to the Chinese consulates in Los Angeles and San Francisco, "letting them know that the industry was working diligently to ensure the safety of their guests while minimizing disruptions to their itineraries."

While the cumulative impact on inbound travel of mass shootings in the U.S. has yet to be officially quantified, representatives of the sector argue that security threats in destinations throughout the world potentially lessen the image of the U.S. as an unsafe place to visit.

Brand USA CEO Chris Thompson, said, "These types of things unfortunately are the new way of life. The terror attacks, random acts of violence [are] not just happening here but all over the world. I don't think it's going to have any negative impact any more than anywhere else. What makes Vegas Vegas, what makes Orlando Orlando is still there and is still amazing."

He added that as for the fact that random acts of violence are part of the new travel landscape, "we're all collectively figuring out how to deal with that."

Simon, too, said the message her members are trying to convey to clients is that incidents such as the mass shooting in Las Vegas as well as natural disasters or an act of terrorism can occur anywhere, anytime.

Dean Smith, Flight Centre Group's president for the Americas, said the company's Australian customers do not seem to have been deterred by the Vegas shooting.

"While we have not seen a dip thus far, if some do choose to bypass Las Vegas in the coming weeks, we expect that will be short-lived," Smith said. "Las Vegas is a bucket list destination for so many people, and one isolated event will not change that. Australians travel extensively, do not tend to change plans too radically and are resilient."

He added that the combination of affordable airfares and the relative stability of the dollar continue to make the U.S. an attractive destination for international travelers.

"The USA consistently ranks as one of the most popular destinations for Australian travelers," Smith said.
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Johanna Jainchill contributed to this report.

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