Delta has done away with fees for purchasing tickets over the phone and in-person at airports or other ticket office locations.
"It's much simpler for our customers to not have to worry if they will pay a fee for ticketing with Delta," incoming president Glen Hauenstein said in an announcement posted to the carrier's website Thursday.
Delta began charging fees for phone and in-person bookings in 2005. The most recent prices were $25 for tickets purchased within the U.S. over the phone and $35 in person. Online ticket purchases and those bought through the Fly Delta app have never had a fee.
Delta says it made the decision to eliminate the fees based upon customer feedback.
An online survey conducted in February by the website milecards.com found that 49% of people who paid fees for buying airline tickets via the telephone in the year prior found it "very unreasonable." That was equal to the percentage of people who found change and cancellation fees "very unreasonable."
Delta's legacy airline competitors still charge fees for ticketing in-person or over the phone. United charges a $25 phone ticketing fee, a $30 fee for reservations at a booking office and a $35 fee for bookings at the airport. American also charges a phone reservation fee of $25 for domestic flights and an in-person booking fee of $35.