Agent Issues Aussie agent tackled challenge of getting client out of Bali By Jamie Biesiada / November 30, 2017 Share 1 -- Agents with clients in Bali continue to scramble to make accommodations for their travelers after a multi-day closure of the airport due to a volcano Mount Agung's eruption. Pina Azzaro, an adviser with Executive Edge Travel, a Virtuoso member agency in Melbourne, Australia, is one of them: She got a surprise call on Monday morning from one of her VIP corporate clients."He just called me Monday morning my time and said, 'Pina, I'm in Bali at the moment. I'm here on my own personal time, and I need your help, please, because I need to get out,'" Azzaro recalled on her drive into work Thursday morning in Melbourne.Azzaro immediately got to work examining ways she could get her client back to Australia, and she hit road blocks. She considered chartering a private helicopter, but they weren't operating. She also considered getting her client to Surabaya in East Java, where there is an airport, via private boat from his location in Seminyak, toward the southern tip of Bali."Unfortunately, because of the high tides because of the cyclones in the area, you can't even do that," she said.Finally, Azzaro landed on what seemed to be the only solution: Traveling by car, then a short ferry ride, then car again to the airport in Surabaya. Normally, the journey would take 10-11 hours. But her contact on the ground told her it was taking up to 17 hours because of traffic, delays and some flooding in East Java."We tried to look at all solutions for him to try to make it as quick and comfortable and efficient as possible," she said, but the long journey seemed the only one possible.On Wednesday evening in Australia, Azzaro's client agreed to the journey.However, she got word about the airport opening that evening, and on Thursday morning was headed into the office to book her client on the first possible flight out."Fingers and toes crossed that it works out," she said.In the interim, her client has been enjoying time at the beach and golfing, making the best of the situation. Azzaro said he has been patient, calm and understanding, the best kind of client to ask for in such a situation.She has been in touch with him every day this week to help get him out of Bali."Our priority is our client," she said. "At the end of the day, as long as the client is happy, that is most important, because it's not a matter of commission or the money you make or anything. If the client's not happy, that is the worst advertisement in the world, the worst marketing you could do."