Tragically unhip


DER Travel Services has begun processing agency service fees charged with a credit card along with the clients' payment for products. Why? DER chief Heinz Wesner explained, "More and more agents are imposing service fees, and we would like to help them." Oh, Heinz, don't you know that you don't wear white after Labor Day, and you don't do things that are helpful to travel agents. It's just not fashionable.

Amtrak is said to be evaluating its distribution strategy, following a review that found agent bookings were on the decline in a big way -- despite the company's attempts to spur agent business with incentives. Hey, Amtrak, before you do something ugly like cut commissions, consider that sometimes the simplest route is the most effective: Did you try saying "please"?


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