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Lessons from Lego: Little things make a big difference
When alerted that the stickers were missing in a Lego kit, the company responded with swift and effective customer service. The...
Social media influencers are part of NCL's marketing revamp
NCL is leaning on content creators to promote the new Great Tides Waterpark.
Southern hospitality at its finest
We were overwhelmed by the level of service at the Montage Palmetto Bluff in South Carolina's Low Country.
Be prepared when a buyer comes calling
The most recent 12-month period is what most buyers look at first or even exclusively. Therefore, it is useful to have the data...
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Cruise News
Ritz-Carlton Yacht Collection reveals some business data
The cruise line said Q2 revenue grew 44% year over year, while it was able to reduce operational losses.
Social media influencers are part of NCL's marketing revamp
NCL is leaning on content creators to promote the new Great Tides Waterpark.
Conservation is the heart and soul of The Boat Company
A little-known nonprofit has been delivering one of the most unique sailing experiences in Alaska for the past 47 years.
NCL expects waterpark to attract new customers and command higher prices
Chief sales officer John Chernesky foresees that the Great Tides Waterpark "will get the attention of those who have never...
Princess Cruises to replace private island Princess Cays
Beginning in November, Princess sailings will instead visit RelaxAway, Half Moon Cay in the Bahamas. The cruise line did not...
NCL previews Great Tides Waterpark on Great Stirrup Cay
Norwegian Cruise Line chief sales officer John Chernesky described private island competition as "an arms race," and NCL is now...
For the first time, SeaDream is getting a new ship
The SeaDream III will be the small-ship line's first new ship since the company's founding in 2001.
Carnival's new loyalty program goes into effect
Carnival Rewards has launched, replacing the Very Important Fun Person loyalty program.
HX Expeditions invites guests to step into the past
The 1896 Cabin on the Fridtjof Nansen immerses guests in a historical experience with antique decor and cozy, rustic...
Perfect Day CocoCay gets a streamlined name
Royal Caribbean has removed the "at" from the name of its private island in the Bahamas.
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Lessons from Lego: Little things make a big difference
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