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DMOs must prove their work boosts revenueA failure by DMOs to prove a return on investment enables policymakers to challenge spending and to cut budgets.

Agents can sell Uniworld with complete confidenceCEO Ellen Bettridge penned a response to Richard Turen's columns on river cruise safety in Europe.

Brand USA: Exactly the champion Trump needsThe CEO of the U.S. Travel Association argues that America's greatness doesn't sell itself. It needs a properly funded Brand...

'Doing good,' for customers and investorsAirlines can do right by passengers and still satisfy investors. Here's how.

The airline industry's service challengeThe rule-based culture works well in the cockpit, but it is not the most appropriate system for the back of the plane.

ID verification for sharing-economy productsWays to establish trust in the person on the other end of an Airbnb or Uber transaction.

Engaging the over-50 travelerAn AARP market expert offers nine essentials for pursuing older-generation travelers.

The laptop. Why'd it have to be the laptop?On a Qatar Airways flight, I was forced to check my laptop. Now it's missing.

Who is welcome in Trump's America?Bob Amsterdam: "I can't recall another moment so fraught with political risk for the travel industry."

Customer experience as a competitive toolAllianz's CEO Mike Nelson argues that customer experience is increasingly a marketable differentiator.

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