From the Window Seat: Travel Weekly

From the Window Seat columns

Personalization vs. personalCan automated, but customized, service ultimately please customers as much as individualized service reliant on human...

TSA's and Congress' focus on travelers and travel techDuring my panel at CES this year, the head of the TSA and the CEO of the Travel Technology Association pointed to improvements...

Can artificial intelligence VIP a client?The site ChatGPT can create a detailed travel itinerary for a 10-day, multigen family trip to Italy. But can it tell a hotel...

What's in a name? (ILTM edition)The daughter of the luxury travel king Bill Fischer and a second-career travel advisor walked the floors of the International...

E.M. Forster: 'Only connect.' Weissmann: 'Only nonstop.'Connecting flights doubled the likelihood of trouble during last summer's airport meltdowns. But DFW has found a way to reduce...

Technology's final frontier: TrustIt's difficult to define what creates trust in words, let alone code. People can accept the concept of artificial intelligence;...

2022 mortal combat: Tourism brand vs. national brandPortugal is hot. Is it because VisitPortugal has refined its messaging or because the country just happens to be what travelers...

Mastercard's CMO has some advice for travel advisorsDo you have close relationships with your clients? If so, Mastercard is prepared to "do the heavy lifting" to help you maximize...

The power of impatienceOn its 35th birthday, Windstar Cruises partnered with the Coral Gardeners, a reef restoration organization. Is it a...

The catalyst for Travalyst? Prince Harry, Duke of SussexThere have been thousands of efforts to define and measure sustainability in travel. Prince Harry, in partnership with...

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