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What bottled water says about value
The Big Mac Index? Let's talk about the Bottle Board.
Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
A lesson in self-care at Mexico's Almare Isla Mujeres
The resort offers an array of wellness options, including sunset rituals, a spa with an altar dedicated to a Mayan goddess and...
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From the Window Seat columns
Advisors and suppliers, navigating the intersection of cash and trust
Supplier refund policies (the slow and no kind), angry clients and you.
The post-Covid future: Gauging traveler sentiment
The industry guessing game: When and how will travel resume?
The post-Covid future: National Travel and Tourism Week edition
In a week that shines a spotlight on the industry, we promote the upbeat spirit of tourism while also trying to accurately...
Risk-distancing syndrome
Will innovation and risk-taking be casualties of the coronavirus?
The post-Covid future, Part 3: Desire and greed
Will longing and greed replace safety, flexibility and trust to revive tourism?
Coronavirus, politics and your messaging
You cross a political minefield when communicating to clients about Covid-19.
The opportunity hidden within uncertain times
Activities during past crises have helped shape today's travel landscape.
The post-Covid future, part 2: Looking forward
Yesterday, I outlined how the past might provide a blueprint for preparing for future pandemic outbreaks. Today, I focus on...
The post-Covid future, part 1: Looking backwards
I begin, with trepidation, my look backwards and forwards from a point in time that I'll call the end of the beginning of the...
Tales from the frontlines of World War C
We have had to adjust quickly to a new balance between our work, home and social lives, and what I've found fascinating is the...
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