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MSC Cruises pivots, and a travel advisor adapts
When MSC decided to stop sailing from New York, Donna Carlin had some disappointed clients. What would keep them sailing on...
Finding your niche: Strategies for travel advisors
In a recent conversation, Avoya Travel vice president of strategic growth Kameish Stanley discussed the dilemma of landing on...
Apologies for my 'Flops' flub
The 'Flops' exhibition in Paris this spring inferred that failure may be necessary before innovation truly succeeds.
How to deal with frivolous lawsuits
Your basic goal in drafting terms and conditions should be to maximize self protection, as long as your terms are likely to be...
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From the Window Seat columns
Travel and political polarization
Reducing political polarization is challenging, but travel can play a constructive role.
Frills vs. thrills in Africa?
Upscale options in Africa have resulted in more awareness of sustainable practices.
If Vladimir Putin annexed your markets
Surviving a global recession and a Russian invasion, Ukraine International Airlines personifies resilience.
Curation's countertrend, Part II
The leaders of Andaz and W Hotels talk about the business' changing focus and upending the guest experience.
Curation's countertrend emerges
At a Florida conference, presenters offered a vision of hospitality sans "curation" and "authenticity."
Field agents of change
A meeting of millennial agents and Club Med execs resulted in a new retailer concept.
Reality, any way you want it
Changes are coming to how consumers perceive reality, and the travel industry could be a major beneficiary.
Travel Agent Appreciation Day! Sort of.
The hotel industry, in its zeal to emphasize direct bookings, needs to take the cruise industry's lesson and appreciate travel...
Fishing where there are no fish
Pacaya Lodge and Spa in Nicaragua is an example of how hospitality and philanthropy can work together.
You gave to Nepal. How was your money spent?
As a director of Tourism Cares, let me report on how that money was spent, what was accomplished and what we're doing moving...
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Finding your niche: Strategies for travel advisors
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