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MSC Cruises pivots, and a travel advisor adapts
When MSC decided to stop sailing from New York, Donna Carlin had some disappointed clients. What would keep them sailing on...
Finding your niche: Strategies for travel advisors
In a recent conversation, Avoya Travel vice president of strategic growth Kameish Stanley discussed the dilemma of landing on...
Apologies for my 'Flops' flub
The 'Flops' exhibition in Paris this spring inferred that failure may be necessary before innovation truly succeeds.
How to deal with frivolous lawsuits
Your basic goal in drafting terms and conditions should be to maximize self protection, as long as your terms are likely to be...
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From the Window Seat columns
Enter (again) the Golden Age of Travel
It's more than simple economic growth that makes me feel we're in an especially good place and likely to stay here awhile.
Destination marketing, by design or default
The DMO's storyteller role has been usurped in large measure by travelers themselves.
Place your bets
Listing reasons to use a travel adviser is fine, but exuding authority is more powerful.
New World Order
I believe that most travel companies will ultimately have a collaborative aspect.
Right before your very eyes
Western businesses would do well to set aside assumptions when testing the China market.
Brands: Clients matter more! Clients: Brands matter less!
Mobile devices and generational change are redefining client-centric luxury branding.
Flying high above the glass ceiling
A recent conference pointed to the challenges women face rising to the top in this industry.
Outliers on holiday
Calculating the happiness potential of a trip is easier than defining what makes us happy.
Happy trails
Deriving lasting happiness from a vacation is more complicated than you might think.
Globalization and the image of retailers
Foreign travelers are more likely to use agents. Could that change with globalization?
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Finding your niche: Strategies for travel advisors
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