It's Like This: Travel Weekly

Its Like This columns

How far does an agent's responsibility go?Agents have an obligation to inquire and use information to guide a client, but they must resist telling clients how to live...

Agent-friendly Viking, newbie-focused CostcoCostco is only a threat to travel sellers who insist on competing on price instead of expertise.

Industry must reject multilevel marketersTravel suppliers should step up and turn away these companies that prey on the industry.

When leisure travel meant a pilgrimageThe first form of leisure travel, pilgrimages were eerily similar to today's tourism.

The lesson for Houston: Never give upSome advice for our friends and colleagues in Houston.

Clients who test my old-time religionWe've all had a few clients whose behavior tempted us to abandon our faith.

Types of clients and how to deal with themThe expert, the coach, the pessimist: Different client personalities and how to keep them happy.

Has the Ugly American become Ugly America?A negative attitude toward inbound travel is bad for business.

Our innocence is lost; business should not bePoorly drafted and crafted policies promulgated by our government regarding who can come here -- and far more importantly who...

A new algorithm for changing timesShifting demographics have forced me to modify an algorithm I created in 2003.

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