It's Like This: Travel Weekly

Its Like This columns

The agent is dead. Long live the proThe demise of the travel agent might just be the rise of the travel professional.

We have the right to be extraordinaryWith all the talk about passenger rights, maybe it's time to consider travel agents' rights.

Earning our trustCarnival wants to rebuild its relationship with agents. But will the olive branch be accepted?

Playing dangerous gamesCutting corners with customer service to save a few bucks is dangerous at best.

Carnival fact vs. fictionEyewitness accounts help separate Carnival Dream fact from fiction. Here's what my clients aboard say really went down.

Forces that block our earningsSuppliers who sell direct are shooting fish in a barrel -- one stocked by agents.

Our agency's guard-schnauzersGretchen and Abby went to the office with us every day, working as trained guard schnauzers. Gretchen kept away marauding...

Who's crazier -- agents or their clients?Clients and agents often say stuff that ranges from memorable to downright embarrassing.

Changing advertising modelsMethods old and new for making clients aware of your agency and its capabilities.

The distraction of direct bookingsRather than obsess about direct sales, agents should prove their market value.

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