I am appalled at the negative and combative attitude espoused by Richard Turen toward almost everyone who isn't a travel consultant [Reality Check: "How we get paid: The industry secret no one wants to discuss," March 26].
Yes, people care, computers don't. When you talk to representatives of a tour operator, airline, cruise line or any other travel supplier, are they also not "headsets"? Beneath every headset is a person; find the person and you've found an ally.
This is true whether they are in Miami or Mumbai.
Calling for an effort to "discredit alternative booking options" smacks of unfair trade practices. All we need do is tell our clients the truth and explain why and how we give better service.
The client can then decide whom she wants to do business with.
Yes, many of our clients don't know how we are compensated. But ignorance is not to be battled, merely corrected; I see it as a matter of education.
Back in the days when airlines still paid commissions, we had a slogan printed on our business cards: "Our service is free; our advice is priceless."
This often elicited the question, "What do you mean your service is free?" An opportunity for client education always followed.
I'd rather have the attitude that being a travel consultant is a pleasure, not a battle. I invite readers to join this legion.
Michael-Leonard Creditor
All Leisure Travel
San Diego
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