On The Record: Travel Weekly

On The Record

Marc Kazlauskas

New Avoya CEO Marc Kazlauskas on his plans and prioritiesKazlauskas spoke about his first impressions of the host agency and the legacy he hopes to leave at Avoya.

Cathy Kusuma

Audley Travel's Cathy Kusuma on its sharper focus on the tradeThe U.K.-based tour operator recently hired Kuzuma to bolster its relationships with travel advisors while expanding its...

Heather Garboden

American Airlines' Heather Garboden on upgrading the customer experienceAirlines editor Robert Silk spoke with Garboden, AA's chief customer officer, about its new product upgrades and...

Kristen Reynolds

Kristen Reynolds of Choose Chicago on seeing a city from a visitor's perspectiveNews editor Johanna Jainchill spoke with Reynolds about the Route 66 centennial, the Canada market and being nimble.

Carnival's Christine Duffy on the opening of its much-anticipated Celebration KeyDuffy spoke to cruise editor Teri West about interest levels, competition, brand loyalty and what the destination adds to the...

Phil Zrihen

Ennismore's Phil Zrihen on expansion and the Delano reopeningEnnismore's head of the Americas region discussed the company's approach to all-inclusives and gave an update on the Delano...

Joy Jibrilu

Joy Jibrilu dishes the latest on Nassau & Paradise IslandHotels editor Christina Jelski spoke with Jibrilu, CEO of the Nassau & Paradise Island Promotion Board, about hotel development...

Antonoaldo Neves

Etihad CEO Antonoaldo Neves on strategy and its surprise move into CharlotteAirlines editor Robert Silk spoke with Neves about the carrier's return to profitability and growth plans, as well as the...

Andrew Siegwart

Ontario tourism association's Andrew Siegwart on U.S.-Canada travelTours and river cruises editor Brinley Hineman spoke with Siegwart about the impact on travel between the two countries and how...

Guy Klaiman

Guy Klaiman of the David Kempinski Tel Aviv on thriving during conflictNews editor Johanna Jainchill spoke with Klaiman about why the hotel is performing so well and its approach to staff, guests...

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