2017 sales: $675 million
Employees: 300
Previous ranking: 25
6980 N. Port Washington Road
Milwaukee, WI 53217
T (414) 352-7600
Website Executives
CHAIRMAN: Craig Adelman
VICE CHAIRMAN: Bob Chaiken
CEO: Andrew McGraw
PRESIDENT/COO: Steve Cline
CFO: Michelle De Witt Bugajski
CHIEF INFORMATION OFFICER: Ivan Imana
SVP, CORPORATE SALES: Michael Collins
SVP, CLIENT SUCCESS MANAGEMENT: Gary Deutsch
2017 Developments
Andrew McGraw joined Adelman as CEO, taking over from Bob Chaiken, who is now vice chairman of the board.
Moved to the BCD Global Travel Network.
Launched the Ava proprietary mobile app, which offers the ability to book a trip using artificial intelligence, flight disruption and cancellation forecasting along with instant access to travel consultants.
Introduced the MyAdelman small-business platform, which provides small-business customers with a one-stop-shop for customized business travel services. MyAdelman customers receive auto-generated monthly travel reports, a corporate travel policy, personal profiles and access to the Ava mobile app.
Launched a website that features scrolling news alerts and enhanced resources pages.
Company Facts
A diversified travel services company specializing in corporate travel and expense management, global consolidations, travel technologies and digital expertise. The company has eight regional travel solutions centers and corporate on-sites in the U.S. Operates in 108 countries through the BCD Global Travel Network
ARC sales of $385 million.
87% of sales from business, 8% leisure, 4% other.
Owns Food & Wine Trails, a Santa Rosa, Calif.-based company specializing in food and wine tours; Chamber Discoveries, a tour operator that works with chambers of commerce; and Adelman Travel Rewards, full-service and online fulfillment for travel loyalty rewards programs.
BCD Travel affiliate.
Member of Signature Travel Network.
Privately held.
Looking Ahead
In the process of upgrading to an omnichannel phone system that includes text, email, telephone and video along with the ability to monitor and measure standard service metrics on any of these channels. The platform also enables the company to integrate process and workflows to keep the end user and customer service team informed and in sync. Travelers will have the option to chat or text their preference, decreasing wait and hold times.
Completing a redesign of its Adelman Elite VIP services.
Continuing to expand its sales force throughout the U.S.