2017 sales: $23.2 billion
Employees: 16,800 full-time 17,900 total
Previous ranking: 5
701 Carlson Parkway
Minneapolis, MN 55305
T (800) 213-7295
Website Executives
PRESIDENT/CEO: Kurt Ekert
EVP & CHIEF CUSTOMER OFFICER: Kelly Kuhn
EVP & CHIEF HUMAN RESOURCES OFFICER: Catherine Maguire-Vielle
EVP & CHIEF STRATEGY AND COMMERCE OFFICER: Patrick Andersen
EVP, TRAVELER SERVICES: Matthew Beatty
CHIEF LEGAL OFFICER & GENERAL COUNSEL: Lauren Aste
EVP & CHIEF TECHNOLOGY OFFICER: Andrew Jordan
EVP & CFO: Bradley Hall
PRESIDENT, ROOMIT: David Falter
2017 Developments
Transformed its customer portal into one platform, MyCWT.
Achieved more than 1 million downloads for the CWT to Go mobile application.
Launched hotel distribution division RoomIt.
Grew meetings and events business to handle more than 105 events per day and growing attendance to over 3 million.
Implemented culture and values communications program to enable employees to share instant updates on customers and industry developments.
Grew and invested in service centers to increase follow-the-sun coverage.
Company Facts
Business travel, meetings and events management, serving clients in nearly 150 countries.
Indirectly owned by Carlson Inc.; privately owned company.
Looking Ahead
Focus in 2018 is to deliver best-in-class user experience, lead hotel distribution and business travel and have highly engaged employees in the industry.
Looking to further drive customer service and increase use of data analysis, technology and content in a single platform.