Travel Weekly's 2018 Power List


47 | KHM Travel Group

KHM Travel Group
2017 sales: $167 million
Employees: 54
Previous ranking: 53

1152 Pearl Road
Brunswick, OH 44212
T (877) 220-9260
Website

Executives

PRESIDENT: Rick Zimmerman
VP, AGENT OPERATIONS: Lisa Findura
VP, SALES: Geoff Cox
DIRECTOR, INTELLECTUAL RESOURCES: Karen Siburt
BUSINESS ANALYST: Craig Freeman

2017 Developments

Received the Chairman's Host Award at the Travel Leaders Network International Conference and was named Host Agency of the Year at the ASTA Global Convention, with the highest amount of new ASTA members of any host.

Launched a policy of weekly commission payouts to agents.

Enhanced its education program with new courses and received a record number of scholarships from the Travel Institute for its agents to earn their CTA.

Adopted a new corporate vision, mission and core values.

Added regional coordinators and additional regions to provide its agents with better access to local networking and educational opportunities.

Company Facts

Works with 4,000 independent contractors and other nonemployee travel sellers.

$163 million in sales from hosted agents.

98% of sales from leisure, 2% business.

Member of Travel Leaders Network.

Privately held; Rick Zimmerman is majority shareholder.

Looking Ahead

Enhancing its agent development program by adding small-group coaching and one-on-one mentoring sessions and is launching an interactive learning management system that provides ongoing education to its agents.

Developing an agency partnership program with exclusive benefits to meet the unique needs of established travel agencies.

Implementing the latest security measures and initiatives to protect its team, independent agents and their clients.

Launching an interactive learning management system that provides ongoing education to its agents.

Plans to host its first major event on the West Coast: the 2019 Crystal Conference and Awards onboard the Ruby Princess.

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