2017 sales: $404.8 million
Employees: 168
Previous ranking: 34
25000 Country Club Blvd., Suite 170
Cleveland OH 44070
T (440) 734-8800
Website Executives
CHAIRMAN/CEO: Bob Sturm
PRESIDENT: Rob Turk
SVP, OPERATIONS: Lynn Pfeiffer
SVP, SALES & MARKETING: John Sturm
SVP, TECHNOLOGY SOLUTIONS: Todd Stoneman
2017 Developments
Implemented customer implementation software to streamline processes and enhance the new-user experience.
Established a Customer Think Tank Board.
Launched mobile app to aggregate the delivery of "traveler intelligence" tools to customers.
Invested capital into network infrastructure and telephone technologies.
Launched enhanced dashboard reporting tools, enabling customers to proactively manage traveler behavior and benchmark results across similar industries.
Expanded its suite of sports travel management services and integrated several new franchises into its Pro Sports Travel operating division.
Achieved in 2017 an aggregate annual savings of more than $39.5 million in cost-saving strategies through various sourcing initiatives.
Company Facts
ARC sales of $253.4 million.
Sales of $6.5 million through hosted agents.
89% of sales from business, 7% leisure, 4% other.
Privately held; Bob Sturm is majority shareholder.
Looking Ahead
Focus on enhancing supplier content within its mobile applications and online tools.
Continue ongoing training of technology solutions including Cvent, Hotel Planner, TRIPSource and Smartsheet project management software.
Continue to invest in VIP Plus proprietary services and products engineered around C-level customers.
Plans to expand hotel sourcing strategies.