2017 sales: $303.9 million
Employees: 43
Previous ranking: 42
1740 Fennell St.
Maitland, FL 32751
T (407) 331-3888
Website Executives
PRESIDENT/CO-OWNER: Ken Gagliano
COO/CO-OWNER: Anthony Gagliano Jr.
2017 Developments
Incorporated a more streamlined process for attracting new-to-the-industry agents and attracted 560 main agents and 320 associate agents during the year, 47% of whom are new to the industry.
Launched the BecomeaTravelAgent.com website in December.
Launched a three-person Agent Engagement team to support new agents, work directly with suppliers to help them understand agents' goals and provide in-house training.
Continued using video and live streaming for agent communication via specialized Facebook pages.
Hosted Vacation Nights, a livestreaming presentation for agents and clients with a live, on-air question-and-answer session.
Company Facts
Host agency, a marketing and support agency for new and experienced travel professionals. 4,070 hosted agents in 2017.
ARC sales of $27.4 million.
Member of Ensemble Travel Group.
Privately held. Ken Gagliano and Anthony Gagliano Jr. are the majority shareholders.
Looking Ahead
Will focus on artificial intelligence, booking engines, CRM, big data and back-office integration.
Plans to roll out a technology solution, Suitcase, powered by Trisept Solutions, that will assist agents in running their businesses.
Expects by the third quarter to launch a podcast called "Beyond the Booking," a monthly publication and a YouTube channel that focuses on skills and best practices needed to support small business growth.