Travel Weekly's 2018 Power List


46 | Travelink, American Express Travel

Travelink, American Express Travel
2017 sales: $170.1 million
Employees: 103 full-time and 40 commissioned agents
Previous ranking: 50

404 BNA Drive, Suite 650
Nashville, TN 37217
T (615) 367-4900
Website

Executives

CHAIRMAN: Donald Dixon
PRESIDENT, MANAGING PARTNER: Michael Dixon
VP, MANAGING PARTNER: William Haire
PRESIDENT, GLOBAL BUSINESS TRAVEL SALES: Mike Viars
PRESIDENT, VACATION TRAVEL SERVICES: Linda Raymer
VP, MARKETING: Sandy Schadler
VP, OPERATIONS: Dan Freeman
VP, TECHNOLOGY: Nancy Ferrell
VP, FINANCE: Tim Barton

2017 Developments

Business Travel Services division optimized its sales team and focus with its client roster and partnership with American Express Global Business Travel. The new team structure is set up to more efficiently bring aboard customers and enhance services to existing clients.

Privileged Journeys luxury leisure division experienced double-digit, year-over-year growth in 2017 and expects the same this year.

Implemented a new marketing automation system for its leisure division to ensure emails sent from leisure travel advisers to customers are customized and personalized based upon customer preferences and purchasing patterns.

Remains one of the exclusive American Express Travel Representative Network agencies managing the Gold Card Members travel program. Its Vacation Travel Services Division deepened its engagement with the American Express Gold Card travel services offering during 2017 and expects further growth in 2018 with the addition of new Gold Card partnership programs.

Company Facts

$8.2 million in sales from hosted agents.

$127.6 million in ARC sales.

77% of sales from business, 19% leisure, 4% other.

Privately held; Donald Dixon, Michael Dixon and William Haire are owners.

Looking Ahead

Will consider agency acquisitions and the addition of independent vacation travel advisers, especially those focused on luxury travelers.

Will continue to invest in digital security solutions with more rigor to combat fraud and attacks from outside to protect customer and corporate data.

Comments

BACK TO POWER LIST


JDS Travel News JDS Viewpoints JDS Africa/MI