2016 sales: $657 million
Employees: 293
Previous ranking: 25
6980 N. Port Washington Road
Milwaukee, WI 53217
T (414) 352-7600
Website Executives
CHAIRMAN: Craig Adelman
CEO: Bob Chaiken
PRESIDENT/COO: Steve Cline
CFO: Michelle Bugajski
CHIEF INFORMATION OFFICER: Ivan Imana
SVP, ACCOUNT MANAGEMENT: Gary Deutsch
SVP, PARTNER SOLUTIONS: Angela Abbate
2016 Developments
Realigned account management and consulting organizations to more closely align the expertise of management consultants with customers' objectives.
Expanded IT organization to further integrate Adelman services with partners. This will include such items as expense and payment solutions so customers can get a full picture of their T&E expenditures, allowing Adelman to make recommendations on the complete T&E policy. Additionally, through this IT expansion will further integrate with international TMC partners to provide Adelman products across the globe, which will also allow accounts to have access to real-time global reporting.
Under the Adelman Vacations umbrella acquired Food & Wine Trails, based in Santa Rosa, Calif., a tour company that specializes in luxury wine cruises; broadens affinity tour offering under Adelman Vacations and will also provide additional personal services that can be cross-sold to corporate accounts.
Company Facts
ARC sales of $354 million.
A diversified travel services company specializing in corporate travel and expense management, global consolidations, vacations, loyalty rewards travel, meetings and incentive planning, affinity tours and chambers of commerce travel. The company has regional travel solution centers and corporate on-sites in the U.S. and dedicated affiliate offices in Asia, Canada and Europe.
87% of sales from business, 8% leisure, 5% other.
Owns Food & Wine Trails; Chamber Discoveries, a tour operator that works with chambers of commerce; and Adelman Travel Rewards, full-service and online fulfillment for travel loyalty rewards programs.
Looking Ahead
Will continue to focus on integration of expense and credit card data, enabling clients to view their total T&E from a single pane, which brings added value to clients and assists them in applying managed policy practices to all of the spend related to their travel policy.
Upgrading Cognos enterprise reporting platform to take advantage of data visualization and IBM's Cognos integration into Tableau.
Deploying further integration into the MyAdelman platform, along with an updated, defined consumer look and feel to the app in IOS and the Android landscape. This enables Adelman to tailor services to the individual traveler, bringing solutions to the individual that were previously only shared with the travel manager or generically through the online booking tool. Examples include reporting, invoice search and individual policy notification.
Working on hotel attachment solution that moves these transactions from being rogue to compliant.
Focusing efforts on intelligent interaction via both app and call center; upgrading contact center technology, which will enable push notification to seamlessly transition from text to call interaction.